How Knights Absorb is Delivering Impact for Clients
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Have you ever told your people about an upcoming training course and seen them all roll their eyes in unison? I’m sure you have. But don’t worry, this isn’t necessarily your fault. Over the last few decades, classroom training has become synonymous with boredom. Images spring to mind of an instructor standing at the front of a room, lecturing people on how to do a specific task better. But what if we told you that training doesn’t have to be that way?

In fact, here at Knights Absorb, we create learning experiences that are so good, people actually want to take part in them. And you don’t have to take our word for it… 97% of the people that we’ve trained gave us a 5-star review. (That’s more than 130,000 people if you were wondering!)

But how do we do it? Well, we first combine our subject matter expertise and passion for all things training, with the best technology and learning methodologies to create training that makes a lasting impact. And then we tailor it to your organisation, including interactive, fun and memorable activities to ensure that delegates have fun, retain knowledge – and ultimately change their behaviours. And this can only happen if we stay true to these 5 statements that make up the DNA of Knights Absorb:

1.    We never compromise on quality

Okay, we know most training providers will claim to provide high-quality experiences. But our quality is truly second to none. And that’s because we have a thorough, detailed quality assurance plan in place for each training course we run. This process includes sending each course and content pack to our Head of Quality, Dee, to ensure that it meets our high expectations. We then organise a trial training session, delivered to our clients’ stakeholder team, where we garner any feedback and note where any fine-tuning is needed. But it doesn’t stop there, if we receive delegate feedback throughout the process that is a cause for concern, we work with our clients to solve the issue.

Ensuring high quality throughout…

Outcomes First Group’s Training Support Team Leader, Emma Short, tends to agree: “Compared to other external training providers that we use, I feel that Knights Absorb goes above and beyond to understand our business, and also the difficulties that we face. The team is always on hand to help, even at the last minute, and always look to provide solutions to problems that we are facing, to ensure that our staff remain compliant in the training that we provide. The Knights Absorb team really do care about us, not only as clients, but also as people, and that goes a long way in this world!”

2.    We never provide generic content

When it comes to workplace learning, content has to be relevant and applicable to your organisation to make an impact. And that’s not possible with content that’s recycled from one organisation to the next. Here at Knights Absorb, we take core content and tailor it to our clients’ organisations – yep, even mandatory training! By taking content and making it highly relevant, practical and actionable for your people, your delegates know exactly how to apply the knowledge and information they’ve learnt to their day job.

The impact of tailored content…

Before partnering with Knights Absorb, The Priory Group was in a sticky situation. They had numerous training providers and huge inconsistencies across the L&D function – which ultimately resulted in lower compliance rates than desirable. From the start of this long-standing partnership, we have created training content that is truly personalised to the experiences of The Priory Group’s employees. And this has had a resounding impact on compliance rates and learner engagement. In fact, in the first year of our partnership we boosted compliance rates by 53% – impressive, isn’t it?

3.    We always work with the best subject matter experts

Our subject matter experts truly set us apart from other training providers. We have experts in a multitude of topics from Fire Safety to Safeguarding, who work with us when we create any training intervention. That means that the courses our clients receive are not only entirely tailored to their organisation (see above!) but they’re also the best-in-the-business when it comes to facts and figures.

The difference our subject matter experts make…

It seems obvious that working with subject matter experts will increase the quality of training content. But we believe our highly-qualified specialists truly transform our offering to our clients.

Kavita Mistry, Learning and Development Manager at Elysium Healthcare, benefits from both our SMEs, as well as us collaborating closely with their own: “Knights Absorb are a brilliant training provider to work with. Very personable and approachable – if we have any issues, they try to resolve them or meet us in the middle so neither company is at a loss. Knights are willing to create courses to our standards with the input from our subject matter experts which we haven’t experienced much with other providers and that is why they’re one of our preferred suppliers!”

4.    We’re always flexible and approachable

Many of our clients have faced turbulent times since the onset of the Covid-19 pandemic. Many had to pivot and adapt their approach to training to cater for new social distancing requirements, and some had to change entire programmes due to new legislation. And of course – this had to be done as soon as possible, to ensure the health and wellbeing for our clients and their customers. We embraced this head-on. We worked with each client on their unique needs to make sure their new, adapted or tweaked programmes were rolled out as soon as possible, regardless of the circumstance.

Our flexible approach helps in tough times…

The Four Seasons Healthcare Group needed our support during the pandemic and left these kind words in response to the service we delivered: “Knights Absorb worked with us to define a training solution that could be delivered in a ‘Covid-Safe’ manner, that would enable us to reach our teams at our target sites within a tight time frame. They trained 277 of our team members across a 6 week period, providing the reassurance we needed to keep our teams and residents safe as well as ensuring we were meeting regulatory requirements.”

5.    We build real relationships with our clients

Taking a personal approach to training development means different things to different people. But to us, it means getting to know your organisation, your delegates and most of all – you. And we don’t mean your job role and your KPIs, we mean who you are as a person. We count our clients as friends and we know that this is the basis for the best, long-lasting partnerships (that make the most impact!)

Don’t just take our word for it…

“The team loves knowing about your team on a personal level and meeting for lunch. All of those things make our partnership better, more productive and easier. It feels like we are all in it together even though we are provider and customer. We appreciate that we can ring you for help and advice.” – Emma McCarthy, Head of Learning and Development, Aspris.

So if you want to experience the Knights Absorb difference for yourself, get in touch, for a free consultation we’d love to hear from you and discuss your organisation’s training needs.

Or, if you like to find out more about how we’re transforming training for our clients, read The Priory Group success story HERE

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Four Seasons Healthcare Group

We had an urgent need to provide training in Emergency First Aid at Work (EFAW) across our business as a result of the challenges experienced during the first critical months of the COVID-19 pandemic. Knights Absorb worked with us to define a training solution that could be delivered in a ‘Covid-Safe’ manner that would enable us to reach our teams at our target sites within a tight time frame. They trained 277 of our team members across a 6 week period, providing the reassurance we needed to keep our teams and residents safe as well ensuring we were meeting regulatory requirements. The trainers were professional and sensitive to the needs of our homes at all times, and the feedback from everyone who attended the training has been fantastic.

United Response

Knights are now our preferred provider. The quality of training that Knights provides is exceptional. When it comes to Customer Service, Knights excel, in the many years of partnering with multiple companies, Knights are head and shoulders above the rest. Never phased by challenges that clients provide, Knights naturally deal with the issues, assess the need and make the correct decision for the customer. This is not to say they bend over or wilt when challenged, quite the opposite, they seem to scope issues and resolve them efficiently, a customer service ethic that is quite rare. Keep up the good work guys, it is noticed and appreciated.


Knights don’t use generic trainers but find the best trainer for the course and client. The trainers are specialists in their fields and have practitioner experience which I feel is always important when delivering to staff. Trainers discuss our needs before attending training and revise training to meet specific needs.


Knights have personalised courses to meet our learning and development needs. As predominately a learning disability/Autism provider we require trainers and courses that reflect these specific needs and Knights have delivered on this. All courses have met our requirements fully

Modus Care

Knights Training are an organisation that are easy to work with, reliable, operate a competitive straight forward pricing structure, offer an impressive range of courses and employ good quality trainers who have expert subject knowledge, certainly an organisation that I would recommend.