What staff training is mandatory & legally required for my business?

Training your staff is always a key priority and ensuring your business meets the legal requirements for training and qualifications is a must. But the law around business’ legal training responsibilities can sometimes be confusing, so it’s no surprise that companies are asking: what skill sets and mandatory training do my workforce require? Below, we look at a few of the key courses needed for businesses in many different industries.

First Aid Training:

The first and foremost mandatory training for any workforce is to do with health and safety. The Health and Safety First Aid Regulations 1981 state that employers will need to make sure that their first aid facilities, equipment and number of trained first aiders adequately and appropriately fits the workplace’s need.

With words like ‘adequate’ written in this law, it’s no surprise that businesses are often confused by what this standard actually requires. To ensure you meet the legal criteria, we suggest you undertake a risk assessment.

Through your risk assessment, carefully look at your workplace and any possible risks; do you have any lone workers? Do your staff work with high-risk or industrial machinery? Do you offer flexible working hours? If you have one current trained first-aider, how vulnerable is your business when they are on annual leave or absent with sickness?

If your business operates heavy machinery, you are legally required to have a first-aider who has been trained on a course which is HSE complaint. We offer a variety of First Aid Courses to meet your needs- including First Aid at Work Training, three or two day refresher courses and Emergency First Aid at Work Level 3 Award. If you’re still unsure about what first aid training your business needs, contact Knights Agency for advice on what mandatory training is needed for your business. 

Mandatory Training

Fire Safety training:

UK law is, again, a little vague about workplace requirements when it comes to fire safety. It states that a company must provide ‘appropriate’ fire fighting equipment.  

In essence, this means that you will have to assess the risk of fire and ensure all workspaces have firefighting equipment that’s right for the job. You will have to considers the amount of staff members in the building, the office space including how many levels you operate within, any combustible materials stored in your offices and a variety of additional factors. Then, one or a team of your staff members will have to make sure that all extinguishers, hoses and sprinkler systems are in working order, as well as ensuring you have a fire marshall working at all times. To be compliant, you also must have a fire risk assessment available at all times and a fire safety log book.

To make sure that you are fully aware of all mandatory training elements to fire safety, we train staff with a variety of courses, including Fire Safety Awareness, and also Fire Marshal with and without fire extinguishers.

Food Hygiene training:

Do you work in the food industry? Then, food hygiene and safety will be top of your training priorities.

The law states that food businesses must make sure that any staff member who is working with food are supervised effectively and trained in food hygiene. They should also have clear and relevant training for their role.

Businesses must develop and maintain food safety management procedures to ensure they meet the legal criteria.

We offer various courses on food hygiene and safety, including Food Safety Awareness or Food Safety – level, 2, 3, or 4.

For further information on mandatory training courses for your business, contact Knights Agency and our friendly team will ensure you get the right advice.

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Four Seasons Healthcare Group

We had an urgent need to provide training in Emergency First Aid at Work (EFAW) across our business as a result of the challenges experienced during the first critical months of the COVID-19 pandemic. Knights Absorb worked with us to define a training solution that could be delivered in a ‘Covid-Safe’ manner that would enable us to reach our teams at our target sites within a tight time frame. They trained 277 of our team members across a 6 week period, providing the reassurance we needed to keep our teams and residents safe as well ensuring we were meeting regulatory requirements. The trainers were professional and sensitive to the needs of our homes at all times, and the feedback from everyone who attended the training has been fantastic.

United Response

Knights are now our preferred provider. The quality of training that Knights provides is exceptional. When it comes to Customer Service, Knights excel, in the many years of partnering with multiple companies, Knights are head and shoulders above the rest. Never phased by challenges that clients provide, Knights naturally deal with the issues, assess the need and make the correct decision for the customer. This is not to say they bend over or wilt when challenged, quite the opposite, they seem to scope issues and resolve them efficiently, a customer service ethic that is quite rare. Keep up the good work guys, it is noticed and appreciated.


Knights don’t use generic trainers but find the best trainer for the course and client. The trainers are specialists in their fields and have practitioner experience which I feel is always important when delivering to staff. Trainers discuss our needs before attending training and revise training to meet specific needs.


Knights have personalised courses to meet our learning and development needs. As predominately a learning disability/Autism provider we require trainers and courses that reflect these specific needs and Knights have delivered on this. All courses have met our requirements fully

Modus Care

Knights Training are an organisation that are easy to work with, reliable, operate a competitive straight forward pricing structure, offer an impressive range of courses and employ good quality trainers who have expert subject knowledge, certainly an organisation that I would recommend.