Train your staff

Do you train your staff? If not, it may be time to revise your business plan.

As a business, your staff are the pillars that make it work and without them, the business will more than likely fail. Well-trained employees are essential to any business and when they have the right training, skills, and knowledge, your business will run smoothly and reap the rewards.

Why is it important to train your staff?

Trained employees are essential to any business, not only will your staff perform their jobs with greater competency, but they will also better serve their customers with fewer mistakes and greater outcomes. If you already train your staff, you’ll know how important it is and how rewarding it is for your business, if you don’t, here are some employee training tips to help you get started.

Create a plan

Before beginning to train your staff, you will need to create an employee training program. But to do this, you will first need to determine what training your employees need. To figure this out, first, write a list of all mandatory training you need within a business, this is the training- by law- you can’t do without. Secondly, write a list of what skills and knowledge your employees need to successfully do their job.

Once you have a list, structure it so the training program begins with the simplest, foundational information, then lead up to the more advanced training. Next, look at training gaps, if employees lack in certain areas, training will help fill these gaps, for example, if your employees struggle with computers or technology, then you may want to look at getting them trained in these areas to reduce the amount of time they spend on these areas and to make sure they’re best performing in these areas.

Next, envision where you’d like your business to be in 5 years, then work out what training your staff will need to get there. Future planning for your business allows you to make a long-term plan that you work backwards on to ensure the results.

Get a good training provider

For mandatory training and additional training, make sure you get the best possible training providers. You may ask- but how different can they be? The answer is, very! Have you ever been in mandatory training and felt your eyes drooping and barely heard a word the trainer said? If the answer is yes, then that’s because their training is poor and pointless if your staff can’t engage with it. For training like first aid training, having staff not engaged in the training could literally be life and death, if they don’t remember the training necessary when the moment comes because they didn’t pay attention, it could be problematic.

Knights Absorb are experts in training and know-how to keep training exciting and enjoyable for your staff so they are completely engaged in the training, this means your business and staff gets the best results from your training.

Cross-train staff

Although staff have certain roles, cross-training can help- particularly when there is staff training. Cross-training can help employees better do their primary jobs. They might gain skills that they can apply to their tasks. And they better know what to expect from co-workers in other positions and have more understanding about the different positions other staff members do.

Measure the results

You must determine if your training program is working. To do this, set goals and track whether or not they’re being met. As you set goals, think about who you want to reach the goals. You can set goals for the whole company, a department, or individuals. Measuring the results will help you see if there are any skill gaps within the business and help you tweak or change the training plan to fix the issue.

If you’re interested in setting up a training plan, get in touch with Knights Absorb, we can help.

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Four Seasons Healthcare Group

We had an urgent need to provide training in Emergency First Aid at Work (EFAW) across our business as a result of the challenges experienced during the first critical months of the COVID-19 pandemic. Knights Absorb worked with us to define a training solution that could be delivered in a ‘Covid-Safe’ manner that would enable us to reach our teams at our target sites within a tight time frame. They trained 277 of our team members across a 6 week period, providing the reassurance we needed to keep our teams and residents safe as well ensuring we were meeting regulatory requirements. The trainers were professional and sensitive to the needs of our homes at all times, and the feedback from everyone who attended the training has been fantastic.

United Response

Knights are now our preferred provider. The quality of training that Knights provides is exceptional. When it comes to Customer Service, Knights excel, in the many years of partnering with multiple companies, Knights are head and shoulders above the rest. Never phased by challenges that clients provide, Knights naturally deal with the issues, assess the need and make the correct decision for the customer. This is not to say they bend over or wilt when challenged, quite the opposite, they seem to scope issues and resolve them efficiently, a customer service ethic that is quite rare. Keep up the good work guys, it is noticed and appreciated.


Knights don’t use generic trainers but find the best trainer for the course and client. The trainers are specialists in their fields and have practitioner experience which I feel is always important when delivering to staff. Trainers discuss our needs before attending training and revise training to meet specific needs.


Knights have personalised courses to meet our learning and development needs. As predominately a learning disability/Autism provider we require trainers and courses that reflect these specific needs and Knights have delivered on this. All courses have met our requirements fully

Modus Care

Knights Training are an organisation that are easy to work with, reliable, operate a competitive straight forward pricing structure, offer an impressive range of courses and employ good quality trainers who have expert subject knowledge, certainly an organisation that I would recommend.