Why Training Your Staff Could Increase Retention and Engagement

We all want our businesses to be the very best; efficient, thriving and profitable. But when you’re concerned about your staff’s engagement at work, or cautious about your staff retention rate, consider training and development to ensure you not only have a business that has a strong turnover, but that you also have a happy and proactive workforce.

Here’s five reasons why training your staff could increase retention rates and improve employee engagement:

  1. It’s shows your commitment to your staff.

Your staff show you commitment every day – they’re in the office during working hours and they are consistently working to help you achieve your targets. By proactively offering your staff training and development opportunities, it shows that you are similarly committed to them. Offering your staff key courses for their role – perhaps enrolling them on health and safety training courses, clinical courses or improving their interview techniques with a course on Investigative Interviewing – your staff will be aware of your commitment to maintaining and developing your workforce.  

  1. It increases your trustworthiness

You wouldn’t want to work at a place where your health and safety wasn’t taken seriously, right? By enrolling members of your team on to vital, and sometimes mandatory, health and safety training courses, it confirms that you can be trusted to take care of your workforce, as well as showing you fully support their training and development.  

  1. It removes dreaded ‘Knowledge Gaps’

We’ve all been there – we start at a new company in a new role. Over time, our daily tasks change dramatically. Sometimes, this can happen naturally with the improvement of an employee’s skill set, but often team members are left thinking they’re swimming in the deep end, worried about any knowledge gaps they may have with their new responsibilities.

By training and developing your staff, you can remove these gaps in knowledge, as well as increasing the engagement and skills of your current workforce, saving your employees time and you money.

  1. Future-proof your team

The only thing that you can rely on is change. The world of business, whichever field you inhabit, is constantly evolving. Your team should evolve with it. If they’re struggling with new technologies or practices, offer them training and development and watch them thrive.

  1. Attract new talent

A happy workforce means higher engagement, and that should have a positive impact on sales. With numbers booming, you may be looking to expand your team with new talent and if you can showcase your ability to train you staff and assist with their development, not only will you look like an exciting option for new recruits, but they are likely to stay committed to you if they believe their career and development is a priority within your business.

Knights is a national provider of instructor-led, in-house staff training so you can train and develop your workforce. We offer an extensive range of courses across all sectors, all of which can be tailored to your requirements.

We offer one off courses through to complete learning programmes, bespoke delivery methods, complete training needs analysis, outsourced learning and development management, coordination and administration. All delivered with exceptional customer service. For further information, call Knights Agency on 0207 112 8412, or fill in a contact form and their friendly team will be in touch with you.

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Four Seasons Healthcare Group

We had an urgent need to provide training in Emergency First Aid at Work (EFAW) across our business as a result of the challenges experienced during the first critical months of the COVID-19 pandemic. Knights Absorb worked with us to define a training solution that could be delivered in a ‘Covid-Safe’ manner that would enable us to reach our teams at our target sites within a tight time frame. They trained 277 of our team members across a 6 week period, providing the reassurance we needed to keep our teams and residents safe as well ensuring we were meeting regulatory requirements. The trainers were professional and sensitive to the needs of our homes at all times, and the feedback from everyone who attended the training has been fantastic.

United Response

Knights are now our preferred provider. The quality of training that Knights provides is exceptional. When it comes to Customer Service, Knights excel, in the many years of partnering with multiple companies, Knights are head and shoulders above the rest. Never phased by challenges that clients provide, Knights naturally deal with the issues, assess the need and make the correct decision for the customer. This is not to say they bend over or wilt when challenged, quite the opposite, they seem to scope issues and resolve them efficiently, a customer service ethic that is quite rare. Keep up the good work guys, it is noticed and appreciated.


Knights don’t use generic trainers but find the best trainer for the course and client. The trainers are specialists in their fields and have practitioner experience which I feel is always important when delivering to staff. Trainers discuss our needs before attending training and revise training to meet specific needs.


Knights have personalised courses to meet our learning and development needs. As predominately a learning disability/Autism provider we require trainers and courses that reflect these specific needs and Knights have delivered on this. All courses have met our requirements fully

Modus Care

Knights Training are an organisation that are easy to work with, reliable, operate a competitive straight forward pricing structure, offer an impressive range of courses and employ good quality trainers who have expert subject knowledge, certainly an organisation that I would recommend.