Workplace training courses that could boost your organisation’s productivity

According to the Office of National Statistics, productivity in the UK workplace remains below the long-term pre-2008 trend. Training is an effective way to boost your workers’ output. Not only does it upskill employees to perform better, it can also reduce staff turnover and improve engagement. Here we look at some of the major factors that can affect your company’s productivity, and suggest some specific workplace training courses that could increase the effectiveness of your workforce.

Change management training

Organisational change, although inevitable in every workplace, can cause employees a great deal of stress. A study by McKinsey and Company found that 70% of change management initiatives fail to make their intended impact. A 2012 survey explored the impact of organisational change on the stress levels of New Zealand public health workers. It found that the major contributors to stress levels were a lack of consultation and support, greater demands, fewer resources and the reactions of colleagues.

This highlights the need for a well-managed transition process, in which training can play a major role. Courses such as Change Management can help leaders to support their teams through the transition, manage their own responses to change and ensure communication is effective.

Coaching skills training 

Your managers are a major asset when it comes to the productivity of your workforce. They can foster employee engagement and retention, and boost the effectiveness of your training and development strategy. So equipping them with coaching skills could have wide-ranging productivity benefits for your organisation.

A team that is coached to collaborate, learn, take on new tasks and own their personal performance will inevitably be a more productive one. When confidence, motivation and engagement are high, managers can delegate more tasks to their employees, leaving them time to focus on strategy and planning. Courses such as Coaching Skills and Principles of Coaching are an excellent starting point.

Conflict resolution training

A 2014 study found that 24% of people have experienced conflict at work that distracted or prevented them from doing their job over the past 12 months. Over a third of these conflicts continued for more than one month. Effects included missing deadlines, loss of confidence, making mistakes, taking time off or leaving the organisation. This highlights the potential productivity loss that can result from conflict.

Two thirds of the respondents who had experienced conflict had asked their managers for help, but only half of them received satisfactory support. Managers who are poorly equipped to manage conflicts within their teams may end up experiencing stress or even escalating the conflict further.

Training your managers to appropriately handle disagreements before they start to impact productivity could pay off. Workplace training courses such as Managing Team Conflict and Conflict Resolution give managers the skills to identify when and how to intervene appropriately. Training your team members could also help them to self-manage without the need for manager intervention. Courses such as Constructive Conversations could help prevent a difficult discussion escalating into a conflict.

Workplace Training Courses - Knights Agency

Effective communication training

A 2018 study by the Economist Intelligence Unit found that the top five effects of poor organisational communication are:

  • Added stress
  • Delay or failure to complete a project
  • Low morale
  • Missed performance goal
  • Obstacles to innovation

All of these factors feed into productivity, highlighting the importance of effective communication. Improving communication within your organisation requires a holistic approach. This may include reviewing your IT systems, updating company policies, setting up lines of accountability and offering training to your leaders. Workplace training courses such as Effective Communication are a good first step towards culture change.

Workplace training courses from a specialist provider

Knight’s Agency provides a range of specialist workplace training courses. Whether you have a clear idea of what you need, or require a little help to develop a strategy, our experts can help. We will work with you to design a programme to fit your business objectives. So whether you want to give your productivity a boost, or address a specific skills gap, get in touch via the form below, or call 0207 112 8412.

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Four Seasons Healthcare Group

We had an urgent need to provide training in Emergency First Aid at Work (EFAW) across our business as a result of the challenges experienced during the first critical months of the COVID-19 pandemic. Knights Absorb worked with us to define a training solution that could be delivered in a ‘Covid-Safe’ manner that would enable us to reach our teams at our target sites within a tight time frame. They trained 277 of our team members across a 6 week period, providing the reassurance we needed to keep our teams and residents safe as well ensuring we were meeting regulatory requirements. The trainers were professional and sensitive to the needs of our homes at all times, and the feedback from everyone who attended the training has been fantastic.

United Response

Knights are now our preferred provider. The quality of training that Knights provides is exceptional. When it comes to Customer Service, Knights excel, in the many years of partnering with multiple companies, Knights are head and shoulders above the rest. Never phased by challenges that clients provide, Knights naturally deal with the issues, assess the need and make the correct decision for the customer. This is not to say they bend over or wilt when challenged, quite the opposite, they seem to scope issues and resolve them efficiently, a customer service ethic that is quite rare. Keep up the good work guys, it is noticed and appreciated.


Knights don’t use generic trainers but find the best trainer for the course and client. The trainers are specialists in their fields and have practitioner experience which I feel is always important when delivering to staff. Trainers discuss our needs before attending training and revise training to meet specific needs.


Knights have personalised courses to meet our learning and development needs. As predominately a learning disability/Autism provider we require trainers and courses that reflect these specific needs and Knights have delivered on this. All courses have met our requirements fully

Modus Care

Knights Training are an organisation that are easy to work with, reliable, operate a competitive straight forward pricing structure, offer an impressive range of courses and employ good quality trainers who have expert subject knowledge, certainly an organisation that I would recommend.